Returns and Refunds

At TRADEgear, we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you.

We have a range of ways you can return an item.

How to return your TRADEgear purchase

Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item in the case of a 30-day business account holder.

• PayPal
  Where the original purchase was made via PayPal, you may return the purchase by getting in touch with us via email on accounts@tradegear.com.au or calling us on  1300 974 378.
  
  Once your order has been picked up by a returns driver and receipted at our warehouse, we will send notification to PayPal of your return.
  
  Refunds will be processed to PayPal only and not to credit card, cash or gift card.
  
  For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home

Alternatively, you can exchange your item, or have it repaired, in accordance with the terms below.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• cancel your service contract with us; and
• a refund for the unused portion or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Change of Mind Returns – 30 Days

If you have changed your mind about your purchase, TRADEgear will be pleased to offer you a refund or exchange provided that:

• You return the item within 30 days of purchase
  • Items may be returned via courier (at customers expense), or dropped to our Melbourne warehouse.
  • If requested, TRADEgear can organise return via Australia Post. The product must be packaged and dropped to an Australia Post office. The freight cost will be deducted from refund.
• You produce a satisfactory proof of purchase (being your original invoice/receipt or online proof of purchase, such as a tax invoice)
• The item is in re-saleable condition, including its original packaging (if any), is unused and as sold

Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return. We will record your name, postal address, phone number and email address (where appropriate). Your licence number and date of birth will not be recorded.

If you are unable to provide a satisfactory proof of purchase, TRADEgear may, at its absolute discretion, provide you with an exchange or TRADEgear gift card to the current value of the item.

Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

• Special orders

Faulty Goods Returns

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.

TRADEgear may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. TRADEgear reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

General Note about Returns

You must provide proof of purchase to make a claim and TRADEgear reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

Manufacturer Assistance

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. If at any time you are not satisfied with the manufacturers remedy in relation to your legal rights, you can contact TRADEgear. TRADEgear may also return the product to the manufacturer to determine the nature of the problem.

Privacy

TRADEgear takes the privacy of customer data seriously.

Information on how we collect, use and store personal information can be found here: https://www.tradegear.com.au/pages/privacy-policy

Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.

Last Update: August 2024